Privacy Policy

Last Updated: May 15, 2024

Welcome to Little Pepe Pig's Privacy Policy. This Privacy Policy explains how Little Pepe Pig ("we," "us," or "our") collects, uses, shares, and protects your personal information when you visit our website, make a purchase, or interact with us in any way. We respect your privacy and are committed to protecting your personal information.

1. Information We Collect

1.1 Personal Information

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, and shipping/billing address
  • Payment Information: Credit card details, PayPal information, or other payment details (note that payment processing is handled by secure third-party payment processors)
  • Account Information: Username, password, and account preferences (if you create an account)
  • Order Information: Products purchased, order history, and related transaction details
  • Communication Information: Messages sent to us through our contact forms, email correspondence, and customer service interactions

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

  • Technical Information: IP address, browser type, operating system, device information, and internet service provider
  • Usage Data: Pages visited, time spent on the website, links clicked, and products viewed
  • Location Data: General geographic location based on your IP address
  • Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar tracking technologies (see our Cookie Policy section below)

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 To Provide Our Services

  • Process and fulfill your orders, including shipping and delivery
  • Create and manage your account
  • Process payments and prevent fraud
  • Provide customer support and respond to your inquiries
  • Notify you about the status of your orders

2.2 To Improve Our Services

  • Analyze usage patterns and trends to improve our website
  • Troubleshoot issues and optimize the user experience
  • Develop new products, services, and features
  • Conduct research and analytics to enhance our offerings

2.3 For Marketing and Communication

  • Send promotional emails about new products, special offers, and events (you can opt-out at any time)
  • Provide personalized product recommendations
  • Conduct surveys and collect feedback
  • Engage with you on social media platforms

2.4 For Legal and Security Purposes

  • Comply with legal obligations and regulatory requirements
  • Enforce our Terms and Conditions
  • Protect our rights, privacy, safety, and property
  • Detect and prevent fraud, unauthorized activities, and security breaches

3. Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content.

3.1 What Are Cookies?

Cookies are small text files that are stored on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to the website owners.

3.2 Types of Cookies We Use

  • Essential Cookies: These cookies are necessary for the website to function properly and cannot be switched off in our systems. They are usually set in response to actions made by you, such as setting your privacy preferences, logging in, or filling in forms.
  • Analytical/Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site.
  • Functionality Cookies: These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.
  • Targeting/Advertising Cookies: These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other sites.

3.3 Managing Cookies

You can control and manage cookies in various ways. You can:

  • Use our cookie consent banner to customize your preferences
  • Adjust your browser settings to reject or delete cookies
  • Opt-out of specific third-party cookies through their respective opt-out mechanisms

Please note that disabling certain cookies may impact your experience on our website and limit some functionality.

4. Sharing Your Information

We may share your personal information with the following categories of third parties:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf, such as:

  • Payment processors to process transactions
  • Shipping and fulfillment partners to deliver your orders
  • Marketing and advertising partners to promote our products
  • Analytics providers to help us understand website usage
  • Customer service providers to assist with inquiries
  • IT and cloud service providers to host our website and data

These service providers are only authorized to use your information as necessary to provide services to us and are required to maintain the confidentiality and security of your data.

4.2 Business Transfers

If we are involved in a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court order, government request). We may also disclose your information to protect our rights, privacy, safety, or property, or that of our customers or others.

4.4 With Your Consent

We may share your information with other third parties with your explicit consent.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, alteration, disclosure, or destruction. Some of the security measures we use include:

  • Encryption of sensitive data
  • Secure Socket Layer (SSL) technology for data transmission
  • Regular security assessments and testing
  • Access controls and authentication procedures
  • Staff training on data protection and security practices

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

  • The length of time we have an ongoing relationship with you
  • Our legal obligations under applicable laws
  • The applicable statute of limitations for legal claims
  • Operational necessity and business practices

When we no longer need to use your personal information, we will take steps to securely delete or anonymize it.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access: You have the right to request access to the personal information we hold about you.
  • Correction: You have the right to request that we correct inaccurate or incomplete information about you.
  • Deletion: You have the right to request that we delete your personal information in certain circumstances.
  • Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
  • Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format.
  • Objection: You have the right to object to our processing of your personal information in certain circumstances.
  • Withdraw Consent: If we process your personal information based on your consent, you have the right to withdraw your consent at any time.

To exercise these rights, please contact us using the information in the "Contact Us" section below. We will respond to your request within the timeframe required by applicable law.

7.1 Marketing Communications

You can opt-out of receiving marketing communications from us at any time by:

  • Clicking the "unsubscribe" link in our emails
  • Contacting our customer service team
  • Adjusting your communication preferences in your account settings (if applicable)

Please note that even if you opt-out of marketing communications, we may still send you non-promotional messages, such as order confirmations and customer service responses.

8. Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will delete such information from our systems.

9. International Data Transfers

We may transfer, store, and process your personal information in countries other than your own. These countries may have data protection laws that are different from those in your country. By using our website and services, you consent to the transfer of your personal information to countries outside your country of residence, including the United States.

When we transfer your personal information internationally, we take appropriate safeguards to ensure that your information receives an adequate level of protection, such as entering into standard contractual clauses approved by relevant authorities.

10. Third-Party Links

Our website may contain links to third-party websites, products, or services. These third-party sites have separate and independent privacy policies. We have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on our website with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

For significant changes that materially affect your rights or how we use your data, we will provide a more prominent notice, such as sending you an email notification.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Little Pepe Pig
Studio 19c Marshall Junction
East Ross, CH1 4EZ
United Kingdom
Email: [email protected]
Phone: +44 6128 210888

We will respond to your inquiry as soon as possible and within the timeframe required by applicable law.